Delivery and returns

Where we deliver, what delivery costs, and what happens if a parcel cannot be handed over.

Delivery areas and fees

Area	City	Fee
Livraison à Douala	Douala	2 000 FCFA
Retrait en boutique (Douala)	Douala	0 FCFA

Rate for a parcel leaving from the same city. The exact amount for your cart is shown at checkout, before you confirm.

Free delivery from 2 000 FCFA of items.

Cash on delivery: you pay once the parcel is in your hands.
Or pay online by Mobile Money when ordering: there is then nothing left to pay on delivery.

After you order, the shop prepares your parcel and lets you know when it ships.
You get a delivery code. Only give it to the courier once the parcel is in your hands: it confirms the delivery.
If your order contains several items, they may arrive together, with a single code.

If you are away or unreachable, the courier tries again (two attempts in total).
After the second attempt, or if you refuse the parcel, it goes back to the shop and the order is cancelled.

Cash on delivery: you have paid nothing, a refused parcel costs you nothing.
Online payment: if your order is cancelled or returned, you are refunded automatically on the same Mobile Money number, minus 4 % fees.
A problem with an item you received? Contact the shop or open a claim from your customer account.

Product added to cart